Understanding the world of B-to-B: definition and challenges

by our Digital Agency Optimize 360


In the field of marketing and trade exchangeThere are different types of relationship between players. One of these is the B to Bor business to business.

But what exactly does this mean? What are the specific issues involved in this relationship? Let's delve into this special world together.

B to B

What is B-to-B?

In everyday language, the English expression business to business is often shortened to B to B (or B2B).

It designates commercial relations between two companiesas opposed to the relationship between a company and an end consumer (B to CBusiness to customer/consumer). In other words, a product or service designed and sold in a B to B context will be aimed at professionals rather than private individuals.

The main sectors involved in B-to-B

Many business sectors are based on the B-to-B model. Here are a few examples:

  • Industry: manufacture of car parts for manufacturers, production of chemical products for textiles, etc.
  • Trade and commerce : distribution of electrical or IT equipment to professional retailers, wholesale of food products for restaurants, etc.
  • Business services : certified public accountantadvertising agency, professional Internet service provider, etc.

The specificities of B-to-B

Le B-to-B marketing and communications cover practices and issues that differ from those encountered in B-to-C sales. Here are just a few examples:

The size and nature of the customer base

In a B-to-B context, the customers are generally smaller than in B to C, as it is limited to professionals from the same or complementary sectors. Relationships between partners are often described as being more "rational" than "emotional", with purchasing decisions primarily guided by objective criteria.

A more complex decision-making process

L'B-to-B buying act can involve several players within a company (purchasing manager, technical department, etc.), making the decision-making process longer and more complex than in B-to-C.

Legal and regulatory constraints

The legal framework for business-to-business transactions differs from that applicable to sales to private individuals. The B-to-B commercial contracts must take these specific features into account if they are to comply with current regulations.

Prices generally negotiable

In the B-to-B sector prices are often negotiableThis is in contrast to B-to-C trade. Since relationships between partners are sometimes based on multi-year contracts, customers can obtain better rates if they commit to a certain duration or a certain volume of purchases.

Marketing and communication levers specific to B-to-B

To develop their business in a B-to-B context, companies can use a variety of marketing and communication techniques:

Organic referencing

A website optimised for search engines and offering relevant content can generate revenue. qualified traffic to the company's website, thereby helping to generate leads.

Emailing

A common practice in the B-to-B sector, theemailing enables you to keep your customers informed and build their loyalty. For targeted and appropriate communication, it is essential to build lists of contacts and segment messages according to the needs and expectations of customers/prospects.

Professional social networks

LinkedInViadeo, etc., offer the possibility of creating discussion groups, publishing content aimed at a specific audience, and so on. audience and take part in themed forums to promote your business to a qualified audience.

Trade shows and B-to-B events

Participate in a trade fair or B-to-B event is an opportunity to meet prospective customers, present your products/services and exchange ideas with your peers in the same or complementary sectors.

Different challenges depending on the size of the company

For the small businessesB-to-B can be a way of developing their business through a specific customer base (for example, selling IT equipment to other companies).

However, small and medium-sized businesses also need to pay attention to the services they offer and create lasting partnerships with their customers to ensure their survival in this competitive market.

For their part large companies may have different requirements for strengthening the B-to-B ecosystem, particularly in terms of research and development, innovation, human resources and compliance with environmental and social standards.

Thanks to B-to-B, they can collaborate, cooperate and optimise their processes to create more added value.

Now that you've gained a comprehensive understanding of the professional world of B-to-B, all that's left to do is take action!

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