How do I delete a Google Review?

  • Posted by : Fred Poulet
Referencement Agency Annecy Geneve
Contents
  1. Retrieve ownership of your Google My Business page or account
  2. Determine which Google notices are non-compliant with their policies
  3. Post relevant Google reviews
  4. If that doesn't work, try calling Google to have a review deleted.
  5. Alternatively, drown the notices in the mass.
  6. Get help with E-Reputation management software
  7. Extreme solution: delete the Google My Business page and recreate a new one
4.6/5 - (5 votes)
4.6/5 - (5 votes)

Delete a Google review or remove reviews on Tripadvisorhas become a real challenge these days.

We saw in a previous article how to appear on Google My Business and Google Maps to make your Knowledge Graph appear to the right of your URL.

The counterpart of this listing / page creation is that you do indeed have the opportunity to get positive reviews from satisfied customers on Google, but in return, you will sometimes get bad reviews, false reviews or inappropriate or unjustified reviews. 

And therefore have to delete a negative review on google.

Optimize 360 vous donne ici quelques conseils pour tenter d’y parvenir afin de pallier toute tentative pour des internautes ou des concurrents malveillants de venir polluer votre E-Réputation. Et déjà pour commencer, supprimer un avis qui ne respecte pas les règles édictées par Google.

  1. Retrieve ownership of your Google My Business page or account
  2. Determine which Google notices are non-compliant with their policies
  3. Post relevant Google reviews
  4. If that doesn't work, try calling Google... 
  5. Alternatively, drown the notices in the mass.
  6. Get help with E-Reputation management software 
  7. Extreme solution: delete the Google My Business page and recreate a new one

How do I delete a Google Review?

Retrieve ownership of your Google My Business page or account


This is the first step before attempting to manage Google reviews or comments. Without this property, you won't be able to take any real action.

If you already have it in your account Google My BusinessThat's good. You'll save a little time.

If you don't own it, you will have to claim it and have it validated by Google.

There are two ways to do this:

  • If the record exists and already appears to the right of your URL, you only have to click on "you are the owner of this establishment" or "manage this record". 

Manage this page google my business

  • if you don't see it in Google, you'll have to go through your Google My Business account. Then do "add an establishment" by typing the name of your establishment.

Search and manage your establishment

then you will need to confirm that you own this establishment, either by calling the telephone number indicated or by having Google send an envelope to the physical address indicated, which will reach you within 5 days.

By returning to your Google My Business account then to enter the code

secret 5-digit number, you will then be able to manage this form, to be able to

inform her, respond to comments, and ... report or challenge them.


Determine which Google notices are non-compliant with their policies


In the Google My Business page, on each notice left by Internet users, you will be able to act on the right, with a button "report as inappropriate". 

flag a notice as inappropriate

And in particular when Google's rules are not respected

  • It is forbidden to send spam and to send false notices intended to improve or lower the rankings.
  • It is forbidden to publish messages of a sexually explicit or insulting nature and to create links to such content.
  • It is forbidden to publish offensive, hateful, threatening or unwelcome messages and to create links to such content. Incitement to hatred.
  • It is forbidden to publish messages containing viruses, corrupted files, Trojan horses or any other function that could damage the computers of others through contamination or destruction and to create links to such content.
  • It is prohibited to publish material that infringes the copyright or intellectual property rights of others.
  • It is prohibited to impersonate, misrepresent or misrepresent an affiliation by impersonating an individual or entity.
  • It is forbidden to violate any law or regulation in force.
  • It is forbidden to use the comments for advertising purposes.


Post relevant Google reviews


Google therefore gives you the opportunity to report such violations:

  •  This post contains content that is inappropriate, or incites hatred or violence.
  •  This post contains advertisements or spam.
  •  This post is irrelevant.
  •  This post is associated with conflicts of interest.

report a google rule violationI

t should be noted that this process of reporting a google my business review is not an absolute guarantee that the review will be removed. But it is the only official procedure known to date to hope to do so.


If that doesn't work, try calling Google to have a review deleted.


Don't forget to keep the screenshots of your steps, so that you have a proof of the steps taken.

Also consider bringing evidence that could show that the comment or opinion you wish to challenge or remove is not in compliance with the above-mentioned regulations.

It is then possible to try to reach Google by phone or by mail, even if it will take a lot of energy or patience.

Optimize 360, a fait un article dédié sur le sujet pour vous expliquer comment essayer de joindre tous les supports dépendant de Google.

How do I contact Google? How do I find Google contact information?


Alternatively, drown the notices in the mass.


As the process of removing a google review can be long and tedious, you can already in the short term you can dilute the impact of the review concerned in a mass of other requested reviews. 

It is important to know that in E-Reputation, the customers who express themselves are unfortunately often only the customers who are dissatisfied.

Responding to a negative opinion or comment will therefore be the lot of any establishment that wishes to be concerned about its reputation on the Internet.

Think about the half-full glass strategy here too!

Make sure you connect and collect real opinions from customers who have been satisfied with their stay or visit with you.

This will dilute the impact of negative opinions by overwhelming them with positive comments. And in numbers.

Il existe aujourd’hui des plateformes dont Optimize 360 est d’ailleurs partenaire, qui vous permettent de vous faciliter la tâche en la matière. Voire de quasiment l’automatiser.


Get help with E-Reputation management software


Optimize 360 travaille sur le sujet avec deux sociétés partenaires, et a même des contrats avec elles pour vous les obtenir à des prix défiant toute concurrence dans la mesure où nous leur apportons un volume d’affaires conséquent:

These platforms not only allow you to worry about Google's E-Reputation, but also about Tripadvisor, Yelp, Yellow Pages, Booking, Expedia etc.

In short, of all the media that are supposed to hold customer comments and opinions.

True aggregators of opinions, you can have them in the form of a summary, and can respond to them centrally from your management interface, without having to go there by doing "login / password" on each of the individual media or directories.

Real synthesis tools, they also allow you to save a lot of time for reasonable subscription costs (license), and to pilot your E-Reputation online.

Beyond the synthesis, you can have a semantic and cluster analysis of the perceived quality of your products and services. 


Extreme solution: delete the Google My Business page and recreate a new one


If, despite all these efforts, you still haven't been able to get your Google reviews deleted, you can always remove your Google My Business page and then create a new one.

But this solution is really the extreme solution which applies more particularly when you have to deal with a change of owner, a change in status (ex: from a 3-star hotel to a 4-star hotel), fundamental renovation work... etc.

If you only do it "tactically" without changing the qualitative background of the work done, then unfortunately there is a good chance that similar comments and opinions will come back. 

Le Gestion de la E-Réputation nécessite parfois vraiment de se faire accompagner par une société spécialisée en la matière comme Optimize 360 

For any information, please do not hesitate to contact our teams, or to ask us for a Free Audit or a Quotation.

Abstract
How do I delete a Google Review?
Name of the article
How do I delete a Google Review?
Description
Comment supprimer un avis Google ? 1/Récupérez la propriété de votre page ou compte Google My Business 2/Déterminez quels sont les avis Google non conformes à leurs règles internes 3/Signalez les avis Google concernés 4/Si ça ne marche pas, tentez d’appeler Google 5/Autre solution, noyez les avis dans la masse 6/Faites vous aider par des logiciels de gestion d'E-Réputation 7/Solution extrême: supprimer la page Google My Business et recréez en une
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