Brasserie Édito - The Sherlock Pub: How do two restaurant chains control their e-reputation?

optimize 360 case studies edito thesherlock
Objective

Improving your grades

Achieving and maintaining the right notes

Method used

Use the right tools and methods

  • Use a review management tool to centralise all comments in one place. Monitor everything that is said about establishments. Partner with Myli.
  • Connection between the reservations management system and the notification management system.
  • Drafting answers
Results obtained

First on Google in 6 months

The 11 establishments in the RD Finances Holding Group's Optimize 360 contract have achieved their e-reputation objectives, enabling them to control their image and reassure customers wishing to make a reservation.

Client logos for Edito Restaurant and The Sherlock Club
CustomerBrasserie Édito - The Sherlock Pub
BusinessE-Reputation
TargetBtoC
Optimize360 How can you improve your e-reputation?
+0%
satisfaction rate for the group
0%
satisfaction rate in 2015
0%
satisfaction rate in March 2022
0
requests for advice sent per day for 11 establishments
Ingrid DA ROCHA

Ingrid DA ROCHA

Business Development & Digital Communications Manager www.holding-rd-finance.fr

Optimize 360 helped me to manage our social networks and the E-Reputation of our restaurants using innovative tools.
Together we were able to put in place a digital strategy and I was able to count on their expert advice to professionalise our business, which is very much affected by digitalisation.
As a result, we have standardised our brand image while increasing our visibility on the internet to improve booking rates and our reputation.
The icing on the cake: Optimize 360's availability and responsiveness!

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